Overview

Welcome to Apollo Entertainment Media website! This website is owned and operated by APOLLO ENTERTAINMENT MEDIA PTE. LTD. (“Company,” “us,” “our,” or “we”). This privacy policy (the “Policy”) contains details regarding our practices and your choices relating to how we collect, use and disclose personal and other information about our guests, visitors and users.

You may provide information to us when you visit one of our websites, including any website where this Policy is posted, and any subdomains or mobile versions (collectively, the “Site”), or interact with our other on-site or web-enabled technologies, such as on premise WiFi, Bluetooth beacons and interactive kiosks. We may refer to the Site, and these related web-enabled technologies, electronic and/or digital products or services collectively as our “Digital Services.”

This policy is incorporated into the Terms of Use governing your use of any of our Digital Services. Any capitalized terms not defined in this Privacy Policy will have the definitions provided in our Terms of Use. Through your use of any of our Digital Services, you consent to the practices described in this Policy.

Please note: This Policy does not apply to information collected by third parties, for example, when you purchase a ticket from a third party ticketing provider through links on our Digital Services, visit a third party website, or interact with online advertisements. Please take a moment to review the privacy policies of third-party sites before you disclose information to them, as we cannot be held responsible for their actions with regard to your information.

  1. WHAT INFORMATION WE COLLECT AND HOW WE USE IT
  2. WHEN YOU REGISTER ON THE DIGITAL SERVICES
  3. IF YOU SIGN UP FOR OUR NEWSLETTERS, EMAILS AND OTHER OFFERS
  4. IF YOU CONTACT US THROUGH THE DIGITAL SERVICES
  5. AUTOMATIC COLLECTION OF INFORMATION WHEN YOU ACCESS OUR DIGITAL SERVICES
  6. WHEN YOU MAKE A PURCHASE
  7. IF YOU ENTER A CONTEST, SWEEPSTAKES OR OTHER PROMOTION
  8. WHEN YOU POST COMMENTS OR OTHER CONTENT ON OUR DIGITAL SERVICES
  9. WHEN YOU COMPLETE A SURVEY
  10. WHEN YOU APPLY TO BE A VENDOR, VOLUNTEER OR EMPLOYEE
  11. COOKIES, TRACKING, AND INTEREST-BASED ADVERTISING
  12. LOCATION TRACKING
  13. OTHER SOURCES OF PERSONAL INFORMATION OR DATA
  14. THIRD PARTY SITES AND SERVICES
  15. WITH WHOM WE MAY SHARE YOUR INFORMATION
  16. CHOICES YOU HAVE ABOUT THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL OR OTHER INFORMATION
  17. TO ACCESS OR UPDATE YOUR PERSONAL INFORMATION
  18. SECURITY PRECAUTIONS WE TAKE TO PROTECT YOUR PERSONAL INFORMATION
  19. LIMITATION OF LIABILITY
  20. NOTIFICATION OF INFRINGEMENT
  21. GUIDELINES FOR MINORS
  22. OUR RIGHTS
  23. CHANGES TO OUR PRIVACY POLICY
  24. INTERNATIONAL USERS
  25. CONTACT US

WHAT INFORMATION WE COLLECT AND HOW WE USE IT

We may collect personal and other information about you when you use any of the Digital Services, as described below. “Personal Information” is information which can be used to distinguish or trace an individual’s identity, such as their name, mailing address, email address, etc. whether used alone, or when combined with other personal or identifying information which is linked or linkable to a specific individual.

The main purposes for which your Personal Information is collected, used or disclosed by us, our related corporations and third party service providers include providing you with our products and services, managing your subscriptions, renewals and your account, processing payments, addressing questions and feedback, improving our products and services, and personalized content and advertising based on your preferences or demographics.

In additional, for users within Singapore, if you have registered your telephone number with the national Do Not Call (DNC) Registry, we will not send you promotional and marketing messages via your telephone number unless you have provided us consent to do so.

Please note, any information collected under this Policy may be associated with other information about you, whether by us or a third party service provider. For example, we may from time to time obtain data from third parties such as business partners or other companies and append it to existing user data to add more detail to the information we have about you.

WHEN YOU REGISTER ON THE DIGITAL SERVICES

Users may be able to register on our Digital Services to receive updates on an event or festival, bands or other acts, sponsors, and similar features available to registered users. Please note, it may also be possible to register with other websites and services through links on our Site, and in such cases, this Policy does not apply. If you register on our Site, we collect Personal Information such as your name, email, address and any other Personal Information required on the registration form. We primarily use this information to manage and correspond with you about your account, send you information and newsletters related to our festivals, programs, and/or other events promoted by the Company, and for other matters described in this Privacy Policy.

IF YOU SIGN UP FOR OUR NEWSLETTERS, EMAILS AND OTHER OFFERS

We may offer newsletters and other communications that provide information about concerts and events, our Digital Services, our company, our partners and sponsors, or other information we think would be of interest to you. By providing your email address and any other Personal Information required by the online form, you consent to receive these communications from us. We may also offer you the ability to sign up for third party emails. We use this information primarily to administer and manage our newsletter subscriptions and to provide you with additional communications, offers, or newsletters we believe will interest you, or that you have consented to receive. Your Personal Information will also be added to our database for other uses in accordance with this Privacy Policy.

IF YOU CONTACT US THROUGH THE DIGITAL SERVICES

You may contact us, using a form available on our Sites, with questions about our shows, festivals, venues, events, sponsors, ticketing, or other matters. If you contact us through these methods, we will collect the Personal Information you voluntarily provide on the applicable form (typically your name, email address and phone number) or otherwise. Any information you provide through our Digital Services will be used in the context of resolving your request or answering your inquiry, or to provide additional information related to that inquiry. We may also place you on our marketing list for information related to your inquiry or which we otherwise believe would be of interest to you based on your inquiry and we may otherwise use your information as described in this Privacy Policy, subject to your consent when required by applicable laws.

AUTOMATIC COLLECTION OF INFORMATION WHEN YOU ACCESS OUR DIGITAL SERVICES

Our Digital Services automatically collect certain information from you when you use them. For example, some of our Digital Services use cookies and other similar tracking technologies to provide essential features and improve your experience when using our Digital Services (see below for more information). Additionally, through our Digital Services, our servers or networks may collect your device’s IP address and other device or network information, such as your screen resolution, OS version, browser version, and certain identifiers. We use this information to help ensure that our content is displayed properly, so that we can understand how, where and which devices access our Digital Services, and to improve the quality and delivery of our Digital Services.

We may log click-stream or similar data for purposes of system administration, to improve our Digital Services, to report aggregate information to our advertisers, and other uses related to the Digital Services. Click-stream data is information collected when you request pages from our Digital Services, and may include information such as the page served, the time, the source and type of browser making the request, the most recent page view, and other non-Personal Information. This data helps us analyze how visitors arrive at our Digital Services, what type of content is most popular, what type of visitors are interested in particular kinds of events, content, advertising, and the like. We may associate click-stream, shopping cart, ticket purchase (whether complete or incomplete) and other similar data with other information we hold about you so that we can personalize or improve the relevance and quality of the services we provide to you.

WHEN YOU MAKE A PURCHASE

Some of our Digital Services may enable you to buy tickets or make other purchases. Some purchases on our Digital Services or on our premises are handled directly by the Company, and others are managed and processed by a third party service provider. We, or third party service providers may collect Personal Information when you make purchases through our Digital Services, by telephone, or at our events and venues. For example, we or our third party service providers may collect your name, email address, phone number, mailing address, payment account information, security codes, other Personal Information that may be required to process your transaction, and other information depending on the purpose for which the Personal Information was provided. If you are purchasing tickets through third parties on our Digital Services, some or all of your purchase may be processed by a third party, tickets may be issued and managed by that third party, and your Personal Information will be subject to the policies of that third party.

We or the third party service provider use purchase information in order to administer, manage and correspond with you about your purchase, and may also add your Personal Information to either of our databases in order to inform you of upcoming events, offers or other information that may be of interest to you. We or a third party service provider may also collect and store your purchase information and associate it with other Personal Information held about you in order to personalize the services and relevant offers.

IF YOU ENTER A CONTEST, SWEEPSTAKES OR OTHER PROMOTION

We may operate contests, sweepstakes or other promotions (each, a “Promotion”) through our Digital Services, which may require registration on our Digital Services or through our social media channels in order to enter. Your Personal Information may be used by us to contact you for winner notification, prize delivery confirmation or other promotional purposes. Your entry may also result in your being added to our marketing lists as well as those of third parties (sponsors or otherwise) associated with the Promotion. If you win a Promotion, your acceptance of a prize may require you (unless prohibited by law) to allow us to post publicly some of your Personal Information on our Digital Services or elsewhere, such as on a winner’s page. In some instances, a third-party advertiser or sponsor may operate or host a Promotion on the Digital Services together with the Company, and collect your information. In cases where we are not the sponsor, operator or host of the Promotion, we may have no control over the information collected and accordingly encourage you to review the official rules of the Promotion as well as the advertiser’s or sponsor’s privacy policy applicable to the Promotion before participating.

WHEN YOU POST COMMENTS OR OTHER CONTENT ON OUR DIGITAL SERVICES

Our Digital Services may enable users to post comments or other content online, including via social media. We typically collect your name, email address, and website when you leave a comment or post other content on our Digital Services. We may use this information in connection with your postings, or to contact you about a post you have made. Please be aware that your name, website and any other information you provide in a comment box or similar field on our Digital Services, including any additional Personal Information, may be made public as soon as you post it on our Digital Services. We do not screen comments or other postings for personal or inappropriate information.

If you post a comment or content to social media that references our official accounts or otherwise use your social media accounts in conjunction with your visit to our Sites, your comment or content may appear on our Digital Services. We may receive additional information to the extent provided to us by the social media platform; typically your name, email, list of social media connections, and other material provided to us by the social media service. See those third party providers for more information and to adjust your settings regarding how you personal information is shared with us.

WHEN YOU COMPLETE A SURVEY

We may occasionally feature surveys on our Digital Services, which may collect certain Personal Information from you. For example, we or third parties may collect your name and email address, as well as other information related to your experience at one of our events, festivals or venues. By completing the survey, you consent to the collection by us or a third party of any Personal Information and other data you provide, and use of that Personal Information and data to administer, respond to, analyze or otherwise complete the survey process or as otherwise described in this Privacy Policy.

WHEN YOU APPLY TO BE A VENDOR, VOLUNTEER OR EMPLOYEE

We may allow you to use our Digital Services to apply to be a vendor, volunteer, or employee at one of our venues, events or festivals. If you choose to apply, we will collect the Personal Information and other information required to process your application; may vary, but typically includes your name, personal address, telephone and phone number, email address, and certain additional information relevant to the position or placement (such as your work history, information about your products/services, etc.). A third party service provider may collect this information you provide us in your resume or cover letter. We use the information we collect during the application process only to process and evaluate your application. We will not use this information to contact you except with regard to your application’s status or outcome. For questions about our handling and use of information you provided in an employment application, please contact us at the address below. Note that we may receive your Personal Information from our employment application service provider or they may provide us access to your Personal Information so that we may review and assess your application.

COOKIES, TRACKING, AND INTEREST-BASED ADVERTISING

Our Digital Services may use cookies, web beacons, pixel tags, and similar digital tracking technologies. Cookies are small data files that are transferred to your hard drive when your browser settings permit the acceptance of cookies. Similar technologies, such as web beacons or pixel tags function through the use of small files, such as a GIF or PNG, which are opened on a page, ad, or in an email. The request for these files from a server reveals certain information, such as your browser type, IP address, and other information. Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email, and that are designed to provide usage information such as ad impressions or clicks, measure popularity of the Digital Services and associated advertising, and to access user cookies. We may also use these automated technologies to collect and analyze other non-personal information related to the devices you use to access the Digital Services, such as IP addresses, browser types, browser language, unique device identifiers and other information about your computer(s) and/or mobile device(s). Some tracking technologies on our Digital Services may be provided by a third party (which may be collecting information on its own behalf, or may be providing such information to us). Please note: some cookies/other technologies may track your activities not only on our Digital Services, but on third party sites you visit after you leave our Digital Services, and some services may aggregate this information collected from many sites into a single profile. To learn more about cookies and similar tracking technologies, and how they can affect your privacy, visit allaboutcookies.org.

Our Digital Services may use cookies or other technologies provided by website analytics services such as Google Analytics to help us better understand how our Digital Services are used. By tracking how and when you use our Digital Services, these technologies help us determine which features and content on our Digital Services are most important to our visitors. If you do not want information collected through the use of cookies, you can turn off cookies using your browser’s settings menu; however, this may eliminate our ability to provide a personalized or user-friendly experience. To learn more about, or to opt-out of Google’s analytic and marketing services, visit Google Analytics Terms of Use, the Google Privacy Policy, or Google Analytics Opt-out.

Data about your activities online may be collected for use in providing advertising tailored to your individual interests, either by us, our affiliates, or third parties. We may use third parties such as network advertisers and ad exchanges to serve advertisements across the internet and may use third party analytics service providers to evaluate and provide us and/or third parties with information about the use of these ads on third party websites and viewing of ads and of our content. You may or may not be offered a choice as to whether or not to have your information collected for that purpose. The information collected may include information about your visits to our Digital Services, such as the pages you have viewed. These third-party tracking technologies may be set to, among other things: (a) help deliver advertisements to you that you might be interested in; (b) prevent you from seeing the same advertisements too many times; and (c) understand the effectiveness of the advertisements that have been delivered to you. This collection and ad targeting take place both on our Digital Services and on third-party websites or services that participate in the ad network, such as websites that feature advertisements delivered by the ad network. This process also helps us track the effectiveness of our marketing efforts. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as a DoubleClick cookie) together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our Digital Services. To learn more about how to opt out of Google’s use of cookies, visit the Google’s Ads Settings, here. To learn more about how to opt out of DoubleClick’s use of cookies, visit the DoubleClick opt-out page, here. To opt out from Facebook Custom Audience Pixel visit their customer support page here. To learn more about how to opt out of Twitter’s use of audience pixels, visit the Twitter help page here.

LOCATION TRACKING

We may collect data from physical proximity beacons, RFID bracelets, or similar tracking technologies located in or near our venues or events, or (through partnerships with local businesses or entities) in other locations visited by users of our Digital Services. Proximity beacons emit radio signals and detect when a device enters a specific area. RFID bracelets (such as those worn by attendees at our festivals) each have a unique electromagnetic tag that can be read by a scanner. Through our use of RFID or beacon technologies, we may collect data about your location and other contextual data when you are near a beacon or when your RFID bracelet is scanned.

We typically use this information to send you relevant, targeted advertisements or offers (for example, a discount on food purchases near our event;) to analyze and improve our guests’ experience at our events; and to determine which events and services guests visit. We and any third parties enabling these features may store location data and combine it with other information we hold about you, including your customer profile.

OTHER SOURCES OF PERSONAL INFORMATION OR DATA

If we receive Personal Information or data from you through our Digital Services other than as described in this Privacy Policy, it will still be used and managed in accordance with this Privacy Policy, unless otherwise stated at the time you provide the information.

THIRD PARTY SITES AND SERVICES

As described above, our Digital Services include features, functionality, or offers (such as ticket purchases, promotions, surveys, etc.) provided by third parties, and may also contain links to third party advertisers and others. When you make purchases through third parties, we do not receive your payment account information, as the purchase and payment transaction is processed by the third party. However we may sometimes receive your email or other information provided during a purchase from the company through which your transaction was processed. We may also receive information from other third parties collecting information on our Digital Services, such as a third party promotion in which you choose to register. Any third party websites or services to which our Digital Services link may use cookies, independently collect data or solicit Personal Information, and you should carefully review the privacy policies of these third parties before providing them any Personal Information. This Policy does not apply to any information you submit to third-party websites or services, including, without limitation, any sites to which our Digital Services may redirect you for purchasing tickets, or other sites that may be connected to our Digital Services by hypertext link or otherwise.

WITH WHOM WE MAY SHARE YOUR INFORMATION

Information we collect may be shared with a variety of parties, depending upon the purpose for and context in which that information was provided. We reserve the right to share your Personal Information with our current or future affiliated entities, subsidiaries, and parent companies. We may also share your Personal Information and other information with trusted third parties, such as naming rights partners, sponsors, or venue owners for marketing, advertising, or other commercial purposes, and we may occasionally allow third parties to access certain Digital Services for marketing purposes. In addition, if you purchase a ticket on our Digital Services or through links we provide, your Personal Information may be shared with event promoters or otherwise in accordance with this Policy.

Please note, if you use any social media plugin, API, or other similar feature, use an event hashtag or similar link, or otherwise interact with us or our Digital Services via social media, anything you post may be made available on our Digital Services or to the general public. We may share, rebroadcast, or redisplay that information or other information derived from your social media interactions to the extent permitted by the terms of use governing the relevant social media service.

We may, without your consent, share Personal Information and other data with service providers who provide certain services on our behalf, or in the other circumstances noted below. For example, we may share certain Personal Information we collect with third parties such as providers of data hosting or processing services, payment processors, or other service providers. We also reserve the right to share any information we possess or data derived from it with service providers or others if such information has been reasonably de-identified.

In the event that we go through a business transition, such as a merger, acquisition, liquidation or sale of all or a portion of our assets, customer data, including Personal Information, will, in most instances, be part of the assets transferred, or may be disclosed (subject to confidentiality restrictions) during the due diligence process for a potential transaction.

In limited circumstances, we may, without your consent, access and disclose your Personal Information, any communications sent or received by you, and any other information that we may have about you to the extent we believe such disclosure is required by law, regulation, rule or court order; pursuant to requests from governmental, regulatory or administrative agencies or law enforcement authorities; or to prevent, investigate, identify persons or organizations potentially involved in, or take any action regarding suspected fraud, violations of our Terms of Use, or activity that appears to us to be illegal or we believe may expose us to legal liability. Additionally, we may disclose Personal Information in situations that we believe to be emergencies involving potential threats to the physical safety of any person or property if we believe that your information in any way relates to that threat.

CHOICES YOU HAVE ABOUT THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL OR OTHER INFORMATION

It is possible for you to use some of our Digital Services without providing any Personal Information, but you may not be able to access certain features or view certain content. You may, to the extent such information is shared, opt out of having your information provided to third parties for marketing or other commercial purposes, and opt out of additional marketing or promotional communications from us. Please note, if you do not wish for us to provide certain information to one or more of our service providers, we may be unable to complete a transaction you request.

You can unsubscribe from all email newsletters or similar communications by clicking on the unsubscribe link in every email. You can instruct us not to provide your personal information to these third parties by sending an email to connect@icemagicasia.com with “REMOVE THIRD PARTIES” in the subject line. If you receive a communication from a third party and you do not wish to receive future communications from that party, you should also tell them to remove you from their marketing list. You may control or limit information we collect using proximity beacons or other location services and networks by changing your preferences in your device’s location services preferences menu, or through your choices regarding the use of Bluetooth, WiFi, and other network interfaces you may use to interact with our Digital Services. However, please note that use of RFID bracelets or other devices may be required in order to attend or participate in certain events.

Please note, if you do not wish for us to provide certain information to one or more of our commercial service providers, we may be unable to complete a transaction you request. You can unsubscribe from all email newsletters or similar communications by clicking on the unsubscribe link in every email. You may opt out of all information sharing with third parties for marketing purposes (if any) by contacting us at the address or email below. See the applicable data collection sections above for a discussion regarding how you may opt out of the use of cookies, web advertising, and other similar matters.

TO ACCESS OR UPDATE YOUR PERSONAL INFORMATION

You may access or update any Personal Information we hold about you by sending a letter or email using the contact information listed below. We will respond to reasonable requests for access or revision and will provide access to the extent required or allowed by law. However, we may decide not to grant access or make revisions where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in any given case, or when the rights of others would be violated by granting the access.

To obtain a list of the Personal Information that the Company holds about you please send an attached written, signed and scanned request via email to Houston@apolloentmedia.com

SECURITY PRECAUTIONS WE TAKE TO PROTECT YOUR PERSONAL INFORMATION

We aim to comply with the requirements of the Personal Data Protection Act 2012 (“PDPA”) and respect your choices in respect of your Personal Information.

We have implemented reasonable security measures to safeguard the Personal Information you provide us. However, please keep in mind that we cannot be liable for the actions of third parties to whom we may transfer your Personal Information in accordance with this Policy, or third parties to whom you directly provide your Personal Information (such as when you purchase a ticket from a third party through links on our Digital Services). Furthermore, please remember that “perfect security” does not exist on the Internet, and accordingly we cannot provide any guarantee that your Personal Information or any other information you provide us will remain secure.

LIMITATION OF LIABILITY

By providing us with any Personal Information you expressly and unconditionally release and hold harmless the Company, its parents, subsidiaries, affiliates, related companies and their respective shareholders, owners, members, directors, officers, employees and agents (collectively, the “Releasees”) from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected Personal Information. In addition, we cannot be held liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your Personal Information by any third parties who receive your Personal Information. We make no representations or warranty regarding any third-party’s use, collection or disclosure of your Personal Information.

NOTIFICATION OF INFRINGEMENT

We reserve the right to investigate notices of copyright, trademark and other intellectual property infringement (“Infringement”) in respect of all our content that is made available on or via this Site (“Our Content”), all content on this Site which is created, transmitted, posted or uploaded by a user of this Site (“User Content”) and other material on the Site (“Infringing Material”) and take appropriate action. If you believe that your work has been used or copied in a way that constitutes Infringement and such Infringement is occurring on this Site, please notify us in writing immediately in the form and containing the information prescribed by the Singapore Copyright Act (Cap. 63) (“Infringement Notice”).

All Infringement Notices shall be sent to us as follows:

APOLLO ENTERTAINMENT MEDIA PTE. LTD.
Marketing Department
105 Cecil Street
#22-00 The Octagon (Suite 2212)
Singapore 069534
Houston@apolloentmedia.com

We will duly consider all Infringement Notices submitted in the above manner. In return, you agree that you shall not take any legal action or exercise any legal remedy you may have against us in respect of any Infringing Material within a reasonable time. Where we remove the Infringing Material in response to your Infringement Notice, you agree not to exercise and you hereby waive, any right of action against us under applicable law which you may have in respect of any Infringing Material appearing on the Site prior to such removal by us.

You acknowledge and agree that we have no control and cannot undertake responsibility or liability in respect of Infringing Material appearing on any other third party sites.

GUIDELINES FOR MINORS

Our Digital Services are neither directed at nor intended for use by persons under the age of 18 years (“Minors”). Further, we do not knowingly collect Personal Information from Minors. If we learn that we have inadvertently done so, we will promptly delete it. Do not access or use the Digital Services unless you are 18-years-old or older, or under the supervision of your parent or guardian over the age of 21 years.

We do not permit the sales or redemption and/or consumption of alcohol by Minors and such act is strictly prohibited within any of our premises or premises that we use to hold any of our events (“Premises”). No person shall buy or redeem alcohol within our Premises for the consumption by Minors within our Premises. We reserve the right to ask for proof of age and identification from any individual upon redemption, consumption or purchase of alcohol within our Premises.

OUR RIGHTS

We may photograph, film, videotape, record or otherwise reproduce the image and/or voice of any person who enters our Premises and use the same for any purpose without payment or notice to any person.

We may, from time to time, without prior notice and without refund, liability or compensation, change the operating hours of our events, close any part of it temporarily, restrict the number of persons having access to our Premises, if we consider that the circumstances so require.

CHANGES TO OUR PRIVACY POLICY

By using any of our Digital Services, you consent to the terms of this Policy. We may change this Policy from time to time. We will post the effective date for this and any revised policy. Accordingly, we recommend that you consult this page frequently so that you are aware of our latest Policy. Your continued use of our Digital Services constitutes your acceptance of any revised Policy.

INTERNATIONAL USERS

If you are accessing our Digital Services from outside of Singapore, any information provided will be transferred to us or our service providers in Singapore. Regardless of where your information is collected or transferred, the information will be treated in accordance with this Privacy Policy. You consent to such transfer through your continued use of our Digital Services.